Plain English Summary: By installing Return Automator, you agree to these terms. We provide a return automation service for Shopify merchants. You pay monthly via Shopify Billing. You're responsible for your store's return policies. We're not liable for Shopify API issues or third-party service outages. Either party can terminate at any time.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Merchant," "you," or "your") and Return Automator ("Company," "we," "us," or "our") governing your access to and use of the Return Automator Shopify application and related services (collectively, the "Service").
By clicking "Install" on the Shopify App Store, accessing the Service, or otherwise using Return Automator in any way, you agree to be bound by these Terms. If you do not agree to these Terms, do not install or use the Service.
If you are using the Service on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Return Automator is a Shopify application that provides automated return and refund management for Shopify merchants. The Service includes:
The Service is provided "as is" and may be updated, modified, or expanded at any time at our discretion. We will provide reasonable notice of material changes.
To use the Service, you must:
Your account is created automatically when you install Return Automator through the Shopify App Store and complete the OAuth authorization process. You are responsible for maintaining the security of your Shopify account and for all activities that occur through the Service in connection with your store.
Paid plans include a 14-day free trial. No credit card is required to start the trial. If you do not cancel before the trial period ends, you will automatically be charged the applicable subscription fee through Shopify Billing.
Subscription fees are non-refundable except where required by law. If you cancel mid-billing-cycle, you retain access to the Service until the end of the paid period. We do not issue prorated refunds for partial months.
If you believe you were charged in error, contact us at billing@returnautomator.com within 30 days of the charge.
💡 All billing is processed by Shopify on our behalf. Return Automator does not store your credit card information. Billing disputes should be initiated with Shopify if the charge appears on your Shopify invoice.
You agree not to use the Service to:
Violation of these acceptable use provisions may result in immediate suspension or termination of your account without refund.
As a Merchant using Return Automator, you are solely responsible for:
The Service, including all software, code, design, text, graphics, logos, and documentation, is owned by Return Automator and protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for its intended purpose of processing returns for your Shopify store during your active subscription period.
Your data is yours. You retain full ownership of all merchant and customer data you submit to the Service. We claim no ownership over your store data, return records, or customer information.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
⚠️ TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETURN AUTOMATOR'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE 3 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
IN NO EVENT SHALL RETURN AUTOMATOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless Return Automator and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
You may cancel your subscription and terminate your use of the Service at any time by uninstalling Return Automator from your Shopify store. Upon uninstallation, your access to the Service ends at the conclusion of your current billing period, and your Shopify access token is immediately and permanently deleted from our systems.
We reserve the right to suspend or terminate your access to the Service immediately, without prior notice, if:
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), rather than in court.
Class Action Waiver: You agree that any arbitration shall be conducted on an individual basis and not as a class action, collective action, or representative proceeding.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service before they take effect.
For questions about these Terms of Service, billing disputes, or legal inquiries:
Our team responds to all legal and billing inquiries within 2 business days.
legal@returnautomator.com